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Terms & Conditions
Effective date: October 26, 2026
These Terms & Conditions apply to the websites of BlueLine Solutions, including BlueLine Solutions USA and BlueLine EVS. Purchases and services may also be governed by an accepted quote, order confirmation, service agreement, or other written agreement. Transaction-specific written terms govern the transaction if they conflict with these general website terms, subject to applicable law.
Website information
Product availability, specifications, prices, and service offerings may change. We make reasonable efforts to keep information accurate. If an error affects a proposed transaction, we will clarify it before proceeding. Changes to accepted orders require any agreement or notice required by the order terms and applicable law.
Quotes, orders, and payment
An inquiry or quote request does not by itself place an order or reserve an appointment. Quotes identify pricing, scope, and any expiration date. Orders and service engagements proceed after acceptance under the applicable written terms. Taxes, shipping, installation, customization, travel, and other applicable charges will be identified before you authorize the purchase or work.
Payment schedules, deposits, and accepted payment methods will be stated in the quote, invoice, or agreement. Any late fees, cancellation charges, or deposit restrictions must be disclosed and agreed to before they apply and must comply with applicable law.
Shipping and scheduling
Shipping, appointment, and completion dates are estimates unless expressly guaranteed in writing. Availability, backorders, shipping disruptions, vehicle conditions, and approved changes may affect timing. We will communicate material delays when known. Cancellation and refund rights required by law remain available.
Returns, cancellations, and custom orders
Return eligibility, cancellation deadlines, restocking fees, and refund conditions will be disclosed before order acceptance. Custom embroidery, patches, credential cards, graphics, programmed equipment, special-order items, and other personalized products may have different conditions, disclosed before purchase. These terms do not remove remedies required by law for defective, incorrect, or misrepresented products.
Customer approvals and supplied materials
Customers are responsible for reviewing specifications, sizes, quantities, artwork, spelling, logos, and details submitted for approval. By providing artwork, photographs, insignia, or other materials, you confirm you have permission to authorize their use for the requested work. Official markings and credential cards require appropriate authorization. Approval does not excuse errors we introduce or work that fails to match approved specifications.
BlueLine EVS vehicle services
Vehicle work requires an agreed scope and customer authorization. Additional work or material changes will be presented for approval before proceeding. Customers should disclose known vehicle issues and existing modifications relevant to the work. Compatibility, installation requirements, and applicable warranty terms will be addressed in the service documentation.
The sale or installation of emergency warning equipment does not authorize its use. Customers are responsible for obtaining required authorization and using vehicles and equipment lawfully.
Training and consulting
Prerequisites, attendance requirements, certification eligibility, rescheduling conditions, and cancellation terms will be stated in the course or service agreement. Training and consulting do not guarantee accreditation, certification, employment, regulatory approval, or a particular operational outcome. Customers remain responsible for agency policies, professional decisions, and applicable legal requirements.
Software and technology
Software, hosting, networking, communications, and related services may require separate agreements addressing licensing, support, security responsibilities, data handling, availability, and termination. Demonstrations and development roadmaps are illustrative unless expressly included in a signed agreement.
Warranties
Applicable manufacturer warranties and any BlueLine workmanship warranty will be identified in the product or service documentation. These website terms do not create additional warranties or limit warranties or remedies that cannot lawfully be excluded.
Acceptable use and ownership
Do not use these websites for fraudulent requests, impersonation, distributing malicious software, interfering with operations, or attempting unauthorized access. Website text, branding, images, and other materials belong to their respective owners. Third-party trademarks identify their owners and do not imply an affiliation beyond any relationship expressly stated.
Privacy
Our Privacy Policy explains website information practices, disclosures, retention, and privacy requests.
Responsibility and applicable law
Responsibility for a particular purchase or service is addressed in its governing agreement. Nothing in these terms excludes liability or rights that cannot lawfully be excluded. To the extent permitted by applicable law, North Carolina law governs these terms. Mandatory consumer protections and applicable public-sector contracting requirements remain unaffected.
Changes
Updated terms display a revised effective date. Changes do not retroactively alter accepted orders or signed agreements without any consent required by law or the governing agreement.
Contact us
BlueLine Solutions DBA BlueLine EVS
140 Thriftwood Ct
Salisbury, NC 28146
Email: Brandon@bluelinesolutionsusa.com
Phone: (704) 645-7001